How to Return an Order:
We understand that sometimes you may need to return an unwanted item. At Essentials Fix, we strive to make the returns process as easy as possible for our customers. If you no longer require your goods or have ordered an incorrect item by mistake, you can request a full refund (excluding related carriage charges) or an exchange within 30 days of purchase. To initiate a return, please follow the simple steps below:
- Complete the return form provided , ensuring that all required fields are filled in accurately.
- Once you submit the form, we will collaborate with our courier partner, DPD, to send you a confirmation email with a delivery label. This label should be affixed to the original packaging of the item you wish to return.
- Take the boxed item to one of the suggested shop drop-off points, conveniently located based on your postcode. These details will be included in the email notification.
- You're all set! You can track the progress of your return using the parcel tracking number provided by DPD. Once we receive and inspect your returned goods, we will process your refund (excluding related carriage charges) through customer preferred method.
If you require further assistance or have any questions about the return process or completing the form, please don't hesitate to reach out to our dedicated Customer Services team at customerservices@essentialsfix.co.uk.
Incorrect Delivery:
In the rare event that you receive an incorrect item in your order, we apologize for the inconvenience caused. At Essentials Fix, we have stringent quality control systems in place, but mistakes can occasionally occur. If this happens to you, please contact our customer services team via email at customerservices@essentialsfix.co.uk within 7 days of receiving your order. Rest assured, we will arrange for the collection of the incorrect item and promptly deliver the correct replacement at no cost to you.
Damaged Delivery:
We recommend inspecting the condition of your delivery before signing for it. If you notice any damage or are unsure about its condition, please sign for the delivery as "damaged" or "unexamined." In the event that your order arrives damaged, we will arrange for the collection of the damaged item and expedite the delivery of a replacement item free of charge. In some cases, our courier partner may request images of the packaging and shipping labels, so we kindly ask that you provide photographic evidence if possible. Alternatively, if you prefer, we can issue a full refund upon receipt of the damaged items at our premises after inspection. If you discover any damage, please contact our Customer Service team via email at customerservices@essentialsfix.co.uk.
We kindly request that you contact our Customer Service team within 7 days of receiving your order, and please ensure that the items are unused.